PowerTow Warranty

Effective date: October 2026

We build every PowerTow tug to last, and we stand behind it. If something fails because of how we built it, we own that. No excuses and no runaround. This page explains what is covered, what is not, and how to start a claim.

What we cover

Northwest Mfg., Inc. warrants PowerTow products to be free from defects in materials and workmanship under normal use. This is a parts only warranty. We repair or replace the defective part, at our discretion.

• Gas powered tugs: 2 years from the date of delivery
• Electric powered tugs: 1 year from the date of delivery

Commercial use and international orders

• Commercial use: the warranty is limited to 180 days from the date of delivery.
• International orders: the warranty is limited to 90 days from the date of delivery.

Engines

Gasoline engines are warranted separately by the engine manufacturer, such as Briggs and Stratton. Engine warranty service has to go through an authorized engine service provider. You can find an authorized Diamond Dealer near you at www.briggsandstratton.com.

What is not covered

• Batteries
• Normal wear items and consumables
• Labor, travel, and freight costs

Cables, belts, chains, and similar parts wear out with normal use. They are not covered beyond the stated warranty period, and later design revisions or specification updates do not extend that period.

The warranty also does not apply to damage caused by:

• Misuse, abuse, negligence, or improper operation
• Accidents, collisions, fire, water damage, or environmental exposure
• Unauthorized attachments, accessories, or modifications
• Repairs done by service providers we have not authorized
• Chemicals applied to painted or coated surfaces

Please read this one: any change to the electrical, structural, or mechanical systems without our written approval in advance voids all warranty coverage. If you are thinking about changing something, call us first. We would rather help you do it right.

We reserve the right to determine whether damage is the result of misuse or abuse.

How to start a claim

1. Contact us with your model and serial number, and tell us what is going on. Photos help.
2. Our support team will look at the issue and recommend the next step. Many problems get solved with a phone call and some guidance, and that is the fastest fix for you.
3. If a part needs to be replaced, we ship it promptly.

We may use new or remanufactured parts to fulfill a warranty claim.

Phone: (208) 635-5352 or (208) 797-1640 to send pictures and videos
Email: [email protected]

Returns are a separate policy

The 30 day satisfaction guarantee, return authorization, and restocking fees are covered in our Return Policy. Warranty coverage applies only to defects in materials or workmanship.

Limits of liability

EXCEPT AS EXPRESSLY STATED IN THIS WARRANTY, NO OTHER WARRANTIES, EXPRESS OR IMPLIED, APPLY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NORTHWEST MFG., INC. IS NOT LIABLE FOR LOSS OF USE OR DOWNTIME, LOST PROFITS OR REVENUE, PROPERTY DAMAGE OR AIRCRAFT DAMAGE, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow certain limits, so some of this may not apply to you, and you may have other rights that vary by state.

Safe operation and proper use of PowerTow equipment is the responsibility of the operator. Read the instructions that come with your tug and follow them.

Changes to this warranty

We may update this warranty from time to time. Changes apply to purchases made after the effective date. Design improvements or specification changes made after you buy do not extend, renew, or change the coverage on products and parts we already sold.

We do what we say we are going to do when we say we are going to do it.

Born to tow. Built to last. Made in America.